• COMMERCIAL COLLECTIONS REPRESENTATIVE --- Full-Time & Part-Time

    ID
    2019-2768
    Updated Date
    6/28/2019
    Department
    Collections/Loss Mitigation Representative
    Schedule
    Multiple Schedules Available
    Wage Description
    Base Wage + Bonuses
    Bonus
    Weekly
    Education
    High School Diploma/GED
    Min. Years Experience
    0
    Company/Brand
    ValorVIP
  • POSITION OVERVIEW

    COMMERCIAL COLLECTIONS REPRESENTATIVE

    Join our team and grow with us! We need commercial collections agents to respectfully recover past due commercial accounts. As a recovery professional you will complete our two-week professional recovery agent training. You will be responsible for location methodologies, negotiating, and hitting recovery goals while working to resolve open accounts with customers of our clients. We provide a professional environment, great pay structure and plenty of new accounts! You provide the work ethic and professional attitude.

     

    Jacksonville, FL 32256. Account Recovery, Full-Time or Part-Time, Base Wage + Bonuses.

     

    SCHEDULE

    MULTIPLE SCHEDULES AVAILABLE

    For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT DOES A COMMERCIAL COLLECTIONS REPRESENTATIVE DO?

    This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. 

     

    Our Commercial Collections Representatives are responsible for the following tasks:

    • Utilize various contact technology and recovery strategies to locate right parties.
    • Understand the customers situation and identify best means of recovery.
    • Negotiate payment terms with empathy empathy, tact, and professionalism. 
    • Make outbound and receive inbound calls, consistently follow procedure.
    • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
    • Meet monthly individuals goals and perform other assigned duties.

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES?

    ValorIP provides all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally always. Experience in customer care, sales, or phone-based roles is a plus but not required. 

     

    Other Commercial Collections Representative Qualifications Include:

    • Ability to communicate clearly and concisely, utilizing proper grammar and telephone etiquette
    • Intermediate computer skills required
    • Must be detail oriented
    • Ability to work in a fast-paced, team oriented environment
    • Ability to change quickly with the needs of a growing company
    • Ability to multi-task by speaking with customers and typing notes simultaneously
    • HS Graduate or equivalent
    • Must be able to work 40 hours a week to include days, nights, and weekends
    • Must be able to pass pre-employment testing to include: math, listening, typing, and basic computer skills
    • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages

    Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bar-tending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At ValorVIP we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash and prizes for accomplishing realistic goals.

     

    TOTAL REWARDS BREAKDOWN

    • Competitive Starting Compensation
    • Montly Bonus Opportunity
    • Semi Monthly Pay Cycles
    • Paid Time-Off
    • Daily, Week, and Quarterly Recognition
    • Paid Holidays
    • Daily Contest Payouts
    • Company Debit Card (With opportunity for Daily Cash Uploads)
    • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
    • Regular Raises and Career Progression
    • Flexible Scheduling Options
    • Employee Discount Program
    • Advancement Opportunity and Ongoing Training
    • Fun, Engaging Work Environment
    • Cash and Prize Incentives
    • Modern Work Environment
    • Casual Dress Code
    • And More...

    All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

     

    ABOUT US

    VALOR VIP

    Valor Intelligent Processing (VIP) is a tech-enabled digital financial support services company, with a new office located in Jacksonville, FL. Valor helps businesses recover the money they are owed in a professional and ethical manner, while providing innovative cutting-edge technology enhance the customer experience.

     

    We offer a unique strategy to the recovery of receivables and deploys cutting-edge technology to enhance customer experiences at every turn in the account life-cycle. Whether you are dealing with slow pay or no pay accounts, no matter the industry, we can offer you a customized approach that will outperform your recovery or account receivable management expectations.

     

    Our Mission is simple: offer unparalleled services, at a fair contingent fee rate, addressing our clients’ needs and maximizing their cash-flow potential.

     

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